Account and Subscription

• How do I create an account?

  Simply sign up using your email or social login options, choose a plan, and start your storytelling adventure!

• Can I use PixieTales for multiple children?

  Yes, you can create stories for multiple children with their own characters and adventures.

• How do I cancel my subscription?

  You can cancel your subscription anytime from your account settings.

  All unused credits will be available till the end of cancelled subscription.

• How to delete all my data and my account?

  In compliance with US and EU data protection regulations, such as GDPR and CCPA, all your data will be permanently deleted from our systems once you delete your account. This means that any personal information, story data, and account details are completely removed, ensuring your privacy and security. We do not retain any of your data after the deletion process is completed.

Payments

• Is there a free trial?

  Yes, you can start with a free trial to explore PixieTales before subscribing.

• How are payments and invoicing handled?

  All payments and invoicing are securely processed through Stripe, a trusted payment gateway ensuring safety and privacy.

• How can I change my subscription plan?

  You can upgrade, downgrade or cancel your plan anytime through your account settings.

• Are there any refunds?

  All subscriptions and purchases are non-refundable. Once a payment is made, no refunds or credits will be issued.

Content and Features

• How does PixieTales work?

  Log in, subscribe, create your kids and heroes, and craft a custom tale using our AI-powered tool to select plots and characters.

• Is the content safe for children?

  Yes, all stories are child-friendly and suitable for ages 2-10.

• Shall I provide real data of me, my relatives or even pets?

  No, only email is essential. However 3rd party systems may require real data, refer to Privacy Policy

Technical Support

• On which devices can I use PixieTales?

  PixieTales is accessible on all devices, including smartphones, tablets, and desktops.

• How do I contact support?

  For any questions or support, reach out to us at [email protected].

If you have any suggestions or ideas - please contact us via [email protected].